Before mapping service incidents, you will need to know which type of service incident you'd like to add. You'll find a list of service incident types at the bottom of the Service Incidents uploader page and you can easily add a service incident type if one is missing.
  1. Visit the Service Incidents uploader
  2. In the 'Download service incidents' section, select a type of service incident. 
  3. Click the 'Download' button.
  4. Open the downloaded CSV file and add or edit service incidents. Items in bold are mandatory. You may use Log/Lat or post codes.
    • id – the unique identifier of a service incident. Leave blank if adding a new service incident as one will be generated.
    • label – the name of a service incident, e.g. 'Bicycle theft on Rattray road'.
    • incidentTypeId – the service incident type code. This should be pre-filled, copy it for new rows.
    • incidentTypelLabel – the name of the service incident type. This should be pre-filled, copy it for new rows.
    • markerGroup – the service incident group. This should be pre-filled, copy it for new rows.
    • timePeriodId – the time period in which the incident occurred. You can find the applicable timePeriodId from this sheet.
    • longitude – the angular distance of where an incident occurred east or west of the Greenwich meridian.
    • latitude – the angular distance of where an incident occurred north or south of the earth's equator.
    • postcode – the post code in which the service incident occurred.
    • value – 1 if each row is a unique incident, use another value to denote multiple incidents in one location.
    • user: – if you've added user-defined fields to your service incident group, they'll be prepended with 'user:'. You can fill in these as you please and they'll be shown on a map when hovering your mouse over a marker.
    • delete – insert TRUE alongside an incident to delete it, otherwise insert FALSE to add it.
  5. Save the CSV file.
  6. On the Service Incidents uploader, click 'Choose file...' and select the CSV file.
  7. Click the 'upload' button.
  8. Your CSV file will be uploaded and you'll receive a confirmation email.

You'll now be able to view service incidents on a mapIf you have any problems, please get in touch with the support team.